Tag Archives: Show-n-Tell

Error with Notes Traveler To Do app on iOS – Fix coming, but workaround available

There was a issue reported to me by a very important colleague related to the To Do app running on his iPhone. When he tried to sync between the Traveler server and his device, he got this error:

ErrorOniOSToDoApp

After a quick call to IBM Support, I was given my answer:

There is a recently discovered problem in the ToDo app that causes HTTP requests to be malformed when the server redirects the requests. A fix will be published to the App Store, however, it may take 1-2 weeks to appear. In the meantime, the customer can avoid the issue by instructing the affected users to modify their account settings in the ToDo app. In the space reserved for the server
name, please use company.com/traveler instead of company.com, for example. This will avoid the HTTP redirects which trigger the problem and should allow the device to sync normally.

A quick fix, with a more permanent one coming… Well done, IBM!!!

Lotus Notes group documents only print the first three group members

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Here is another one that got me… IBM Technotes to the rescue! (This one is IBM Technote #1414908 – Group Document Print and Print Preview only shows First Three Group Members):

Question
When you Print or Print Preview a Group document, the output only shows the first three member names in the members field

Steps to reproduce:

Open a Group Document, either in the Personal Address Book (Contacts) or in the Domino Directory. Ensure the Group Document Members field has more than 3 names. When you Print or Print Preview the document, the output only shows the first three member names in the members field. The field itself appears to be truncated in the print output.

Cause
New print functionality was introduced in 8.5.1. The user must now select “expand the name fields content when printing” in the print options before printing the group document.

Answer
This issue was reported to Lotus Notes Quality Engineering in SPR WTON7XAJ8N. It was determined that this is working as designed. New print functionality was introduced in 8.5.1. The user must now select “expand the name fields content when printing” in the print options before printing the group document.

I knew that would work for emails (the To: CC: and BCC: fields), but I never thought about the Members fields in group documents.

Hopefully this will help someone else…

How to fix Message Tracking in Lotus Domino

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There have been times that the Message Tracking (MTC) functionality on my Domino servers have gone south. It’s rare but it does happen. When it does, it needs to be deleted and recreated. Fortunately, IBM has created a Technote (Reference #1221830) for just such an occasion.

Question
What are the steps to recreate the Message Tracking Store (MTSTORE.NSF) database and its associated MTDATA subdirectory?

Answer
To recreate the MTSTORE.NSF and MTDATA subdirectory, do the following:

1. Shut down the Domino Administrator client.

2. Issue Tell Router quit on the server console.

3. Delete the MTDATA subdirectory at the Operating System level*. MTDATA is a subdirectory of the Domino data directory.

*If you receive a message that the directory is in use, issue the following command on the server console:

dbcache flush

and then try to delete the directory again.

4. Issue Load Router on the server console.

5. Launch the Domino Administrator client and select the Files tab. You should see a MTDATA folder, which contains the new MTSTORE.NSF.

Restarting the Router task also restarts the MTCollector task. The MTDATA subdirectory is created when Message Tracking is enabled in the Configuration document and the Router task is restarted.

If you’re not sure what Message Tracking is, take a look at IBM Technote #1165592 for more details. (This also has a chart with associated tasks and commands! Thanks IBM!)